Shipping policy

RETURNS REFUNDS & EXCHANGES 
Klean Kicks hopes your purchase is loved, however we know mistakes can be made when purchasing online, if you need to order a different item, please return your item within 7 days of received delivery.

We will then re-issue you with store credit for full priced products once we have received the returned item. Store credits can only be applied to an Klean Kicks account holder, Store credits will be provided in Australian dollars and won’t expire. Any amounts that succeed the store credit limit will become the customer’s responsibility and will acquire further payment method. Store credits can only be used through the Klean Kicks online store and can only be used by the account holder.

We do require all purchases be in original unused condition and unopened. 
Sale items cannot be returned.

Please keep in mind we receive all returned orders via our PO Box so we do aim to process your return within 10 business days. 
Refunds are only made if a product that is faulty is no longer in stock, we do inspect every item before shipping to ensure that all products are of quality and in working condition. 
Refunds will only be issued to the cardholder; the name must be identical to the name on the order confirmation. Refunds cannot be guaranteed without photographic evidence of the fault. 
Refunds may take up to 10 business days to show in your account. 
Klean Kicks are not responsible for any costs involved with returns, we do also ensure that all customers with returns keep proof of postage or tracking numbers as we are not liable for any returns that are lost by Australia post or any other delivery service. 
Please check that return delivery address is accurate before sending as we are also not responsible for wrong delivery information provided by you on the returning parcel.